Returns & Exchanges
At Charlotte Street Magazine, we want you to be completely satisfied with your high-fashion curation. If your purchase doesn't meet your expectations, we offer a seamless 30-day return policy for all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in the original designer packaging and include the packing slip to ensure a smooth processing experience.
Ship It Back
Affix the prepaid shipping label provided via our portal to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the garment, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing